Policyholders have questions at 2 AM. Hej answers instantly, explains policies clearly, and guides them through claims.
These problems cost you customers every day.
Agents spend hours explaining deductibles and coverage limits. Time that could be spent on sales.
Policyholders don't know what documents to gather or forms to file, leading to delayed resolutions.
Emergencies don't follow business hours. When policyholders can't reach anyone, trust erodes.
Prospects expecting quick quotes move to competitors when responses are delayed.
Hej understands insurance terminology and guides policyholders through coverage questions to claims—accurately and empathetically.
Break down coverage details, exclusions, and limits in plain language.
Walk policyholders through the claims process step-by-step.
Gather prospect information 24/7 so agents start with qualified leads.
Help policyholders locate ID cards and proof of insurance.
Engage policyholders before renewal dates to reduce lapse rates.
Route complex situations to the right agent with full context.
This is what your customers will experience.
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